Vision

Internet access via satellites from anywhere on Earth

Big Problem

• People in remote locations cannot access land-based internet services, and are thus excluded from the digital economy.
• Further, existing solutions are low-bandwidth, unreliable, and not self-service.

Our Approach

1. High-speed (100+ Mbps), low-latency (<50 ms), high-bandwidth internet
2. Easy at-home self-setup with flexible subscription terms
3. Portable terminal you can take with you
4. No one can get satellites to space more efficiently than SpaceX
5. Support from low-Earth orbit (LEO)

Audience

• Residential customers in rural or remote areas with limited or no access to terrestrial internet options
• Governments and NGOs providing internet access in disaster zones or developing countries
• Mobile users such as travelers, truckers, or boaters

Outreach

• Direct online sales
• Targeted online advertising
• Partnerships with rural communities and businesses

Measuring Success

• 1M subscribers within 12 months
• 99.7% uptime
• $500M in revenue
• 50 satellites launched per year

Obstacles to Conquer

• We need a large coordinated constellation of satellites in LEO
• We need to build a user-friendly dish and Wi-Fi router
• We need simple-to-use software
• We need a way for sales to penetrate deep into remote communities

Customer Success

• Online help center
• In-app customer support
• Tier 2 live agent support
• Community forums